Frequently Asked Questions

If you already have insurance

Switching to us is seamless. We’ll review your current coverage, identify gaps, and handle the paperwork for a smooth transition, ensuring you enjoy protection with minimal hassle.

We start by reviewing your existing policies, and then conduct a detailed gap analysis to identify potential risks or excess costs. From there, we provide a like-for-like comparison, refining your options to ensure comprehensive protection and peace of mind.

Simply reach out, and we’ll connect you with the ideal broker. They’ll conduct a thorough review of your needs, perform extensive research, and present tailored options. You’ll receive a comprehensive, clear quote that covers your insurance requirements. There is no initial cost for this service.

We understand that your time is valuable, so switching your insurance to Add Insure is designed to be seamless and hassle-free. We can work entirely via email and at a pace that suits you, or if you prefer, we can book a time for a face-to-face meeting or a phone call. Our process begins with a review of your current policies, identifying any coverage gaps or opportunities for improvement. We aim to complete the gap analysis using the documents you provide, asking only the essential questions to avoid unnecessary back-and-forth. We’ll handle all the paperwork, manage the transition from your previous insurer, and ensure you’re fully protected without requiring much of your time.

If you need to make changes to your policy, simply reach out to us. Your dedicated broker will review your current coverage, discuss any adjustments you require, and handle all the paperwork. We ensure the changes are processed seamlessly, giving you updated protection without the hassle.

To determine if you have enough coverage, we start by reviewing your existing policies and performing a detailed gap analysis. This process identifies any potential shortfalls or unnecessary overlaps. From there, we provide a tailored recommendation to ensure you have the appropriate level of protection for your business, giving you peace of mind.

Yes, switching insurance providers is straightforward with us. We will review your current coverage, compare it with alternative options, and handle the transition for you. Our goal is to make sure you experience minimal disruption and benefit from improved protection and value.

If you don’t yet have business insurance

Business insurance protects your hard work against the unforeseen, like accidents, lawsuits, and losses. Without it, your business is exposed. Secure your future and ensure your enterprise is protected with appropriate coverage.

If you’re starting fresh, we’ll work closely with you to understand your business’s unique risks and needs. We then provide a tailored coverage plan that ensures you’re protected from day one, with options that grow alongside your business.

The possibilities are virtually endless. Whether you need standard coverage or something more specialised, we’ve got you covered. For unique or complex needs, a quick conversation with us can lead to the right solution.

If you’re already using a broker

Loyalty matters, and we respect that. Requesting a review doesn’t obligate you to switch brokers. We provide a like-for-like comparative quote, giving you a clear picture of your options. The decision to act on it is entirely yours, with no pressure to change.

We stand out by offering a truly personalised service. Our brokers are like your personal insurance concierge, invested in securing appropriate coverage and rates for you. With access to a wide network of insurers, we often provide better options and more competitive premiums. Furthermore, a review will allow you to experience firsthand how we operate.

Your assigned broker will dive deep into your specific requirements, manage the legwork to find the best policies, and negotiate on your behalf. Our goal? To ensure you receive top-notch protection without any of the hassle.

Regular reviews are crucial, yet many busy businesses overlook them, which can be risky. We make it our priority to review your policies annually, ensuring your coverage remains up-to-date and protecting you from unnecessary premium increases.

If you’ve never used a broker before

Your insurance broker is your expert guide in the insurance maze. We analyse your needs and hunt for the most appropriate policies from multiple insurers, ensuring you get tailored coverage at the best price. We make finding the right insurance effortless and effective.

Think of us as your personal insurance guide. We handle everything—from understanding your needs to finding and securing coverage. Our approach takes the stress out of insurance, leaving you with peace of mind and optimal protection.

We work for you, not the insurance companies. Our role is to search for and recommend the most appropriate policies for your needs. An insurer, on the other hand, is the company that provides the coverage and handles claims—they’re the ones who underwrite your policy.

General questions

We can assist with virtually any type of insurance you may need. Whether you require standard coverage or something more specialised, our expertise ensures that you’re well-protected. For unique or complex needs, a conversation with us will lead to the perfect solution.

Our services are usually compensated through commissions from the insurers based on the policies we help you secure. In some cases, especially when providing our comprehensive 360-degree service, we may also charge a broker fee. It’s all about ensuring you receive the best possible protection and personalised support.

When it’s time to make a claim, your dedicated broker will advocate on your behalf. With our Advocacy and Claims Support, you can skip the stress of handling complex claims alone—we ensure a smooth, and well-managed outcome.

Bundling policies can give us leverage to negotiate better rates with underwriters, making it a smart choice for optimising cost.

Regular reviews are crucial, yet many busy businesses overlook them, which can be risky. We make it our priority to review your policies annually, ensuring your coverage remains up-to-date and protecting you from unnecessary premium increases.

Several factors can influence your insurance premiums, including the type of cover, your industry, past claims history, and the coverage limits or deductibles you choose. We work closely with you to find ways to optimise your coverage while keeping premiums manageable.

If you miss a premium payment, your coverage may be at risk. It’s important to address missed payments quickly to avoid any lapses in protection. We can help guide you through the process and, where possible, work with your insurer to restore coverage or adjust payment terms.

Yes, high-risk industries often require specialised coverage. We have expertise in addressing these unique needs, ensuring your business is adequately protected. From industry-specific risks to higher liability exposure, we tailor solutions to provide comprehensive coverage for your business’s particular challenges.

Emerging risks, such as cyber threats or new regulatory changes, can impact your business. Regularly reviewing your policies with us ensures that your coverage adapts to evolving risks. Stay informed about industry trends and innovations, helping ensure your insurance remains relevant and up to date.